Privacy Policy & Data Safeguards.
Protocol Index
1. Scope & Identity
Power Digital Media LLC ("we", "us", or "our") operates as a premier digital architecture and business integration firm (specializing in custom Web Design and integrations with Capsule CRM, Transpond email marketing, and Ultatel VoIP systems) in Jackson, Mississippi. We are committed to protecting the privacy of our clients, leads, and website visitors.
This System Protocol details how we collect, store, process, and secure personal information obtained via `powerdigitalmedia.org` and our integrated sync services (Capsule CRM, Transpond, Ultatel, and Resend). By utilizing our platform or submitting inquiries, you consent to the data policies established herein.
2. Information We Collect
A. User-Provided Information
We collect information you explicitly submit through our contact forms, audit checkers, and booking tools, including:
- Identity Details: First and Last Name.
- Contact Parameters: Email Address and Phone Number.
- Professional Scope: Company Name and website URL.
- Contextual Data: Project requirements, campaign summaries, and communications.
B. Automatically Collected Telemetry
To optimize platform speed and visual performance, we collect anonymous network telemetry:
- Technical Parameters: IP address, browser type, operating system, and screen resolution.
- Interaction Events: Pages visited, session duration, click patterns, and resource load states.
C. Cookies and Tracking Technologies
We deploy standard cookies and tracking scripts (such as Google Analytics and Meta Conversions API) to understand user engagement. You can control cookie preferences directly in your browser settings.
3. SMS Opt-In & Mobile Consent Policy
At Power Digital Media LLC, we maintain strict isolation parameters for mobile opt-in data. SMS consent details, phone numbers, and text messaging originator details are locked inside our secure contact endpoints and are never merged, shared, or distributed to any affiliates, marketing partners, or external third parties.
Opt-in is strictly voluntary and is only gathered when you explicitly click the SMS consent box on our scheduler/forms or text "START" to our phone line.
4. How We Use Data
Your data is processed to fuel the following system actions:
- Providing Services: Responding to design briefs, delivering site performance audits, and building custom applications.
- Sync Integrations: Registering leads in Capsule CRM and managing client support ticket tasks.
- Communication Funnels: Sending appointment reminders via Google Calendar, sending transactional thank-you receipts via Resend, and conducting follow-up educational updates via Transpond email groups.
- Halting Outreach: Detecting Calendly webhook events to automatically pause email sequences once a call is scheduled.
6. Security Infrastructure
We protect your data using enterprise-grade safeguards. All Next.js Serverless Route Handlers are secured with HTTPS encryption, and client credentials are saved locally in private variables (`.env.local`) shielded by Netlify environment token walls.
Our backend systems enforce strict timeouts and module-level error fallbacks to prevent debug logs or system variables from leaking in server responses.
7. Your Rights & Choices
Depending on your location, you hold legal rights regarding your personal parameters:
- Access & Deletion: You may request a report of all parameters we hold on you, or request their permanent erasure.
- Email Opt-Out: Every marketing email includes an instant unsubscribe mechanism.
- SMS Opt-Out: You may revoke SMS consent at any time by texting "STOP" in response to any message. Text "HELP" for operational details.
8. System Contacts
For inquiries regarding data safeguards, rights requests, or SMS consent removal, contact our data administration room:
Email Address
info@powerdigitalmedia.org
Direct Phone Line
+1 (601) 300-2004