Carrier-Grade Voice.
Local Workflow Sync.
Power Digital Media has partnered with **ULTATEL**, a premier national cloud communications provider, to deliver carrier-grade VoIP networks integrated directly into your business applications. By marrying ULTATEL's 99.999% uptime voice infrastructure with our custom Capsule CRM API bridges and local on-site support, we deploy a unified communication backbone that automates customer follow-ups and logs activities on autopilot.
Carrier-grade reliability with zero voice latency.
Connect your phone lines natively into Microsoft Teams.
Full compliance meeting HIPAA, SOC 2, and PCI DSS standards.
Tier-1 network operations center monitoring your lines round-the-clock.
Stop missing customer calls
on legacy phone lines.
Unanswered calls are costing you thousands in missed business.
If your office relies on traditional landlines or unintegrated mobile numbers, you have a fragmented workflow. When clients call, your staff has to search for customer records manually. A modern cloud VoIP phone system automatically displays customer profile 'screen pops' the second your phone rings. 100% connected, 100% automated.
VoIP Phone Pillars.
Our cloud phone architectures unify professional auto-attendants, Capsule CRM screen pops, and multi-device mobility under a single secure business setup.
IVR & Voice AI Agent
Deploy a cutting-edge conversational Voice AI Agent to answer calls, handle routine tasks, and route complex requests to the right department automatically.
- Voice AI Conversational Agent
- Multi-Level Voice Menus
- Time-of-Day Routing Rules
- Custom Welcome Greetings
CRM Screen Pop Sync
Connect your phone lines directly to Capsule CRM. Instantly open customer profiles on incoming calls and automatically log call history notes.
- Capsule CRM Screen Pops
- Automated Call Notes Log
- Direct Click-to-Dial Setup
- Missed Call Email Alerts
Teams & VoIP Mobility
Make and receive corporate calls from physical desk phones, mobile apps, or directly inside Microsoft Teams via certified Teams SBC integration.
- Microsoft Teams Certified SBC
- iOS & Android Mobile Apps
- 99.999% Uptime Guarantee
- 24/7/365 Live Support
VoIP Systems Scope.
Select your phone system depth. Full local installation and on-site support included in all setups.
Local VoIP Setup
Custom virtual voice menus, physical desk phone setup, and mobile app linking. Best for offices needing reliable, professional calling.
Starting at $1,250One-time setup fee- Custom IVR Auto-Attendant Setup
- Desk Phone & Mobile Softphone Link
- Voicemail-to-Email Notifications
- Local On-Site Installation & Training
CRM & Phone Sync
Unified CRM & Telephony integration. Pop up customer contact cards instantly on incoming calls and log histories automatically.
Starting at $2,500One-time integration fee- Everything in Local VoIP Setup Package
- Capsule CRM Integration (Screen Pops)
- Automated Call Activity Note Logging
- Voicemail-to-Email Text Transcription
- Custom Call Recording Rules & Uptime
*Disclaimer: ULTATEL cloud phone service is provided by ULTATEL. Power Digital Media provides separate setup, onboarding, configuration, training, device support, workflow consulting, and ongoing management services. Any Power Digital Media setup, installation, support, or management fees are separate from ULTATEL service charges and are not ULTATEL installation fees.
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Video Website Audit.
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